Support Analyst - Application Support & Configuration
Description
At System C, we're on a mission to improve health and care outcomes through technology. Our software supports government, social care and health organisations across the UK, Australia and New Zealand, helping professionals deliver connected, person-centred services that make a real difference to people's communities.
We're looking for a Support Analyst – Application Support & Configuration to join our growing Australia and New Zealand team. This role offers an excellent opportunity for someone who enjoys combining customer interaction, application configuration and problem-solving in a fast-paced, purpose-driven environment.
About the role
As a Support Analyst, you'll play an important role in helping customers successfully implement, adopt and operate System C's social care solutions. Initially, you'll support implementation and onboarding activities before transitioning into a dedicated support role as our regional customer base grows.
You'll work closely with customers and internal teams to configure solutions, investigate issues and ensure users receive a high-quality support experience.
What you'll be doing
- Configuring System C applications to meet customer requirements
- Supporting requirements gathering, testing, deployment and go-live activities
- Diagnosing and resolving application incidents and service requests
- Performing root cause analysis and supporting problem management activities
- Maintaining configuration documentation, procedures and knowledge resources
- Supporting software releases, application enhancements and configuration updates
- Assisting with customer onboarding, training and knowledge transfer
- Monitoring support queues and ensuring service levels are achieved
- Collaborating with Product, Engineering, Professional Services and Support teams
- Contributing to continuous improvement initiatives across the support function
What we're looking for
We're interested in people who combine strong customer focus with a methodical and analytical approach.
You'll ideally have:
- Experience supporting enterprise applications, business systems or software platforms
- Application configuration or administration experience
- Strong troubleshooting and investigation skills
- Experience supporting testing, implementation or deployment activities
- The ability to understand business requirements and translate them into system configuration
- Experience creating user guides, procedures or technical documentation
- Experience working directly with operational users and customers
Experience within Social Care, Health Care, Human Services, Education or Government environments would be beneficial but is not essential.
Why join System C?
System C provides an environment where people can learn, develop and make a meaningful impact. We value collaboration, ownership, continuous improvement and integrity, and we're committed to helping our people grow while delivering technology that improves lives.
Apply today and help shape the future of social care technology across Australia and New Zealand.